1. Program Description
Extra Mile Mechanical, LLC (“Extra Mile Mechanical”) provides optional SMS messaging for:
- Appointment reminders
- Service updates
- Payment notifications
- Invoice availability
- Customer account alerts
- General customer support
Message frequency varies based on customer interaction but is typically 2 messages per month.
By opting in, you consent to receive automated text messages from Extra Mile Mechanical, LLC at the mobile number you provided. Consent is obtained explicitly and separately, and is not a condition of purchase. Message frequency varies. Reply STOP to cancel, HELP for help.
SMS consent is collected through standalone methods only and is not included within any other agreement, contract, privacy policy, or terms of service.
2. How to Opt In
Customers may opt in to SMS messaging through one of the following standalone methods:
A. IVR (Phone System) Consent
During a phone call, customers hear a disclosure and may verbally agree by saying “yes.” This consent is explicit, recorded, and not tied to any other agreement.
B. Web Form Opt‑In
Customers may opt in by checking a standalone SMS consent box on a web form. Consent is not bundled with acceptance of any other terms.
C. Text-In Opt‑In
Customers may opt in by texting a keyword such as START or YES to our toll‑free number.
Important:
Consent for SMS messaging is never a condition of purchasing goods or services.
3. Opt-Out Instructions
Customers may opt out at any time by replying:
- STOP — immediately ends all messaging
- HELP — provides additional information
After sending STOP, customers will receive one final confirmation message.
4. Message & Data Rates
Message and data rates may apply depending on the customer’s mobile carrier plan.
5. Supported Carriers
All major U.S. and Canadian carriers are supported. Carrier participation may vary and carriers are not liable for delayed or undelivered messages.
6. Privacy & Data Handling
Extra Mile Mechanical respects customer privacy. Information collected for SMS messaging is used solely to provide messaging services and is not sold or shared with third parties except as required to deliver messages.
For full details, see our Privacy Policy. (This SMS page does not include consent language inside the Privacy Policy.)
7. Customer Responsibilities
Customers agree to:
- Provide accurate contact information
- Notify Extra Mile Mechanical if their phone number changes
- Use the SMS service responsibly
8. Service Termination
Extra Mile Mechanical may suspend or terminate SMS messaging at any time for:
- Fraud
- Abuse
- Technical issues
- Regulatory requirements
9. Contact Information
For support or questions about SMS messaging:
Extra Mile Mechanical, LLC 405 St. Johns Church Road Camp Hill, PA 17011 Email: support@extramilemechanical.com Phone: +1 (833) 719‑7095
Twilio‑Compliant Verbal Consent Script
“This is Extra Mile Mechanical, LLC. We can send you automated text messages about your service appointment, technician arrival updates, payment notifications, invoice availability, and general customer support. You will typically receive about two messages per month. Message and data rates may apply. Reply STOP to opt out or HELP for help. This consent is optional and not a condition of purchase. Do you agree to receive these text messages?”
